Clik here to view.
Salesforce.com Continues Move to be Platform Provider
Salesforce.com began with a simple message: On-premises CRM has come to the end of its useful life, and the way forward is cloud-based CRM. I have written several times that the company has won this...
View ArticleClik here to view.
Interactive Intelligence Advances Contact Center Software Portfolio
Building a contact center is growing in complexity as companies struggle to support customers’ ever-higher expectations. Customers now insist on engaging with companies through the channel of their...
View ArticleClik here to view.
Contact Center Expo 2014 Highlights Cloud Computing and Customer Experience
I recently presented at the 2014 ICMI Contact Center Expo and Conference and have a few insights I want to share. I was impressed by the two main keynote speeches. In the first Bill Rancic, an...
View ArticleClik here to view.
New Generation of Recurring Revenue and Billing Inspired from Cloud Computing
Much has been written about how cloud computing changes the way businesses source their software and services. For software companies, instead of being installed inside the company, software like...
View ArticleClik here to view.
Oracle Customer Experience in the Cloud
Oracle has a large and diverse set of products and now has most of its business applications operating in the private and public cloud. However, some recent acquisitions have enabled it to focus on...
View Article
